Property Management
Rent Invoicing
Your Tenant Will Always Know When, Where and How Much To Pay
At least one week prior to the end of the month, tenants receive their monthly rental invoice via email or mail. The monthly rent invoice will include a detailed breakdown of any rent and applicable lease or utility charges. Tenants can also log-in to our website at any time to check rent balances or to confirm that previous payments have been processed.
Expense Payment
Reviewing all Expenses for Accuracy; Tracking and Recording Expenses
Every invoice we receive is carefully reviewed and analyzed prior to payment. Each invoice is thoroughly checked for accuracy to confirm there have been no errors in accounting, billing or overage charges.
Tenant Request
We Field all Tenant Requests, Alleviating You of any Hassle
With vast experience in handling tenant requests, we know exactly what residents expect. Through our custom request tracking system, our clients save time and money while we maintain satisfied tenants. Same-day response is provided to confirm all requests are received and our team can be conveniently contacted 24 hours a day, 7 days a week, via phone, email or through our website.
Lease & Lease Renewal
Never Use an Inadequate or Incorrect Lease Again
We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to the specific requirements of the apartment or townhome. We prepare lease renewals to properly document tenant extensions and assist on both rent stabilized and free market leases. We are kept well informed of any changes in laws to guarantee you are up-to-date on current regulations.
Repairs & Maintenance
When Maintenance or Repair is Required, We Ensure the Job is Done Quickly, Correctly and Cost Efficiently
By providing quick responses to all issues, we help keep small problems from getting bigger. Assistance is provided with maintenance of items like Carpet Cleaning, Pressure Washing, Painting, Plumbing, Electrical, Drywall, Landscaping, Window Cleaning and more. We can ensure you the best price possible and make sure each job is of the highest quality and performed by our insured, reliable company.
Monthly & Annual Accounting Statements
Detailed Income and Expenses Statements Provided to You On-Time, Every Month.
Tracking the financial activity of your asset is made easy with our monthly and annual accounting statements. By the 15th of every month, you will receive our monthly owner’s statement which details the income and expense activity of your asset. All receipts are attached for ultimate transparency and tracking purposes. Easily track your monthly statements on our website and access financial reports that can be shared with investors.
Apartment Turnover Services
We Pre-Inspect the Apartment, Obtain the Lowest Possible Pricing and Oversee all Turnover Work
Pre move-out inspections are conducted at least 2 weeks in advance of the expiration of the lease. Once the tenant has vacated the premises, our team checks again for any damages or missing items. We obtain estimates for repairs and replacements, while facilitating any necessary deduction from the tenants’ security deposit. We also oversee the completion of apartment turnover work such as: Painting, floor refinishing, basic maintenance, and other repairs or sprucing up that is required. We work hard to save money wherever possible and to keep expenses as low as possible.
Emergency Repair Assistance
Around the Clock, We are Here to Protect Your Interests When Emergency Strikes
Our team of experts is available 24 hours a day, 7 days a week to handle any apartment or townhome emergency. Each tenant is given our direct emergency phone number, so immediate contact can be made should the need arise. Our emergency response prevents a small issue from becoming a catastrophic repair. Our crisis management team has expertise in knowing who to call in emergencies and our on-site presence ensures you do not get taken advantage of in difficult times.
Routine Property Inspections
Keeping Tabs on Your Property, so You Don’t Have to Worry About the Unknown
When your apartment or townhome is not occupied by a tenant, our team makes routine inspections to ensure everything in the apartment is in good condition. We help maintain the safety and security of your asset and will check for any maintenance issues. In the event that a deficiency is found, we take photographs and report it to you, so you can keep track of the condition of your apartment.
Elevator & Life Safety Equipment Inspections
Ensure Your Building’s Equipment Meets Safety Requirements
To keep your building safe and secure, avoid unnecessary fines and violations, and pro-long the lifespan of your building’s equipment, our team will coordinate and facilitate equipment inspections as recommended or required by law.
Furnishing & Inventory Services
Renting Your Apartment Furnished? Your Inventory is Recorded and Tracked
We track all inventory and keep detailed records on furnishings in your apartment. Tenants sign an inventory statement upon moving in so there are no disputes upon the tenant vacating the apartment. We will also replace any broken or missing items so they are present for the next tenant. If you would like to rent your apartment furnished, our staff decorators can provide expertise on furnishings based on the specific needs of your apartment.